Community Partners of WNY offers larger practices or organizations (>30 employees) office-site Cultural Competency and Health Literacy training. If you would like to have an office training or have any other questions, please contact us at email@example.com, to schedule an educational session at your practice.
These training sessions are designed to help meet the needs of diverse patient populations, assist providers with effectively communicating with their patients, and consequently improve outcomes (i.e. decreasing no-show rates, increasing patient compliance, improving health status).
Cultural competency and health literacy training for providers is now mandated under NYSDOH Medicaid Re-Design/DSRIP. We believe it will also support you with PCMH recognition, HEDIS scores, the shift to value-based payment and improve patient experience in care.
These are delivered by the Community Health Worker Network of Buffalo, who brings a wealth of experience from the community, healthcare and social/human services. Their training team includes Community Health Workers, healthcare and public health professionals, and community-based leaders. The training has been very well-received by those who have attended!
CPWNY welcomes you to watch the SUNY Albany’s, Center for Public Health Continuing Education School of Public Health’s videos on Cultural Competency. The webinars are free and entitle the viewer to FREE 1.0 CME, CNE and CHES. Please access:
http://www.albany.edu/sph/cphce/advancing_cc.shtml#tab3 (select course descriptions; choose one one-hour course to attest. We recommend Bridging Gaps: The Vital Role of Cultural Competence in Healthcare but choose what’s most relevant to you or your practice)
Another option for cultural competency is to view one or all of the 3 webinars below (these videos require flash player to operate):
- Webinar: Addressing the Behavioral Health Needs of Transgender & Gender Non-Conforming Patients. This webinar aims to build competency to address the behavioral health needs of transgender and gender non-conforming patients in a culturally appropriate manner. For more information, agenda, and registration, please click here.
- The National LGBT Cancer Network has created a state of the art LGBTQ Cultural Competency Training Curriculum for healthcare and social services providers. The toolkit and curriculum provides education to the LGBT community about their increased cancer risks and the importance of screening/early detection; Training to healthcare providers to offer culturally competent and safe treatment to LGBT people; Advocating for LGBT inclusion in cancer research, and supports LGBT cancer survivors through free online support services. For more information and to access the curriculum, please visit the National LGBT Cancer Network page here.
MUST VIEW THE VIDEO ON HEALTH LITERACY IN ADDITION TO A WEBINARS ABOVE. THIS VIDEO IS USED BY PERMISSION THROUGH THE AMERICAN MEDICAL ASSOCIATION- It is with real people, not actors, and is excellent.
If you view any of the above webinars please complete the attached attestation form and fax to Lauren Moore at 716-886-0704, or send to email address: firstname.lastname@example.org. Please direct any questions to Lauren Moore or call phone number 716-862-2479.
- The Executive Summary results of Cultural Competency/Health Literacy CLAS Survey of Partners is now available in the “Partners Only” Cultural Competency & Health Literacy page. CPWNY partners can view the results by signing in under the “Partners Only” page.
- The Department of Health has released the “2016 Health Equity Report – County Edition.” Within this report you will find valuable information on the health status of racial and ethnic populations across New York State. You can read the report here.
- Language of Caring, Achieving a Culture of Caring
- Language of Caring, Who is Responsible for Accountability
- Language of Caring, Refreshing our Commitment to Impressive Service
- NYS Health Foundation: Opening Doors: A Sustainable Refugee Health Care Model
- Language of Caring, Words Matters, or Words Matter
- Language of Caring, Employee Guide to Legendary Patient Experiences
- Language of Caring, Your Writing is an EXPERIENCE!
- Language of Caring, Raising Expectations of Employee Performance.
- Language of Caring, Soapbox: Being the Leader of Your Own Care Team.
- Biology of Addiction. A monthly newsletter from the National Institutes of Health, part of the U.S.Department of Health and Human Services has published the article, Biology of Addiction: Drugs and Alcohol Can Hijack Your Brain. Click here to visit the page.
- Language of Caring, Soapbox: Being a Patient Transformed Me as a Physician.
- “Health Literacy and Patient Safety: Help Patients Understand“, American Medical Association Foundation, Health Literacy Education Toolkit.
- Language of Caring, Soapbox: Questioning our Questions. For more information on improving care and the patient experience see the Language of Caring website at: http://languageofcaring.com/
- Language of Caring, Soapbox: The Need for Self-Compassion. For more information on improving care and the patient experience see the Language of Caring website at: http://languageofcaring.com/
- “Physician Toolkit and Curriculum: Resources to Implement Cross-Cultural Clinical Practice Guidelines For Medicaid Practitioners,” U. S. Department of Health and Human Services, Office of Minority Health, March 2004.
- “Health Literacy Universal Precautions Toolkit,” U. S. Department of Health and Human Services, Agency for Healthcare Research and Quality, April 2010. For more information on AHRQ visit their website at www.ahrq.gov.
- Cancer Screening is Important to Your Population
- Helping Your Clients Get Screened
- SAMHSA: New Quality Measurement Tools Released for Behavioral Health Treatment.
- This tool provides states and behavioral health clinics with resource manuals, technical specifications, and data-reporting templates to help the sites better assess and document their performance and effectiveness in providing treatment to people with mental and/or substance use disorders.
- What to ask inside the exam room
- Health Literacy suggestions from an expert
- 1. Weiss MG, Ramakrishna J, Somma D. Health-related stigma: rethinking concepts and interventions. Psychol Health Med. 2006;11:277–87
- 2. Corrigan P, Kerr A, Knudsen L. The stigma of mental illness: explanatory models and methods for change. Appl Prev Psychol. 2005;11:179–90.
- Please use the following link to reference frequently asked questions on Refugee access to care and language. http://refugeehealthta.org/access-to-care/language-access/faq/
- 3. “Advancing Cultural Competence in the Public Health and Healthcare Workforce.” Advancing Cultural Competence. University at Albany, School of Public Health. Web. 29 Apr. 2016. http://www.albany.edu/sph/cphce/advancing_cc.shtml
- Using interpretation services: https://www.omh.ny.gov/omhweb/cultural_competence/translation/index.html